Warranty, Shipping & Returns
Warranty Coverage
OZ Audio Craft, LLC warrants all pedal boards and products to be free of all defects in material and workmanship under normal use for one (1) year from the delivery date. Within the period of this warranty, OZ Audio Craft, LLC will repair or replace, free of charge; any product or part proving defective in material or workmanship. Repair or replacement option will be determined by OZ Audio Craft, LLC.
Limitation of Damages
In no event shall OZ Audio Craft, LLC be liable for consequential and incidental damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.
All expenses related to replacing or repairing a defective part under this warranty shall be assumed by OZ Audio Craft, LLC except for Shipping, which will be prepaid by the customer.
Warranty Exclusions
This warranty does not apply to any costs, repairs, or replacements for the following:
- Damage resulting from misuse, abuse, accidents, alterations, or misapplication.
- Corrective work necessitated by repairs made by anyone other than a OZ Audio Craft, LLC.
How to Obtain Warranty Service
Upon discovery of any defect, malfunction, or nonconformity in the Covered Product, the customer must immediately contact OZ Audio Craft, LLC for options obtaining warranty service or repairs. Upon approved warranty service and/or replacement, the customer should:
- Take pictures of the product before shipment
- Carefully pack the Covered Product, preferably in the original packing materials, and deliver it to:
- OZ Audio Craft, LLC
- 239 Hurley Road
- Coatesville, PA 19320
We recommend that the buyer insure any products sent by mail/freight. We accept no liability for products lost or misplaced in shipment.
Returns
Pedal Pad DOES NOT accept returns on any style board. This is to include In Stock Now Boards of any style or model. We also DO NOT accept returns of any accesories unless they are broken or defective.